Refund policy

Last updated: November 1, 2026

At GamingVault we want you to be happy with your purchase. This policy explains how returns, refunds and exchanges work. Nothing in this policy limits your rights under the Australian Consumer Law.

Change of mind returns - 30 days

You can request a return within 30 days of receiving your order. To be eligible for a return:

The item must be in its original condition - unused, unassembled, undamaged and exactly as you received it
The item must be in its original packaging, with all parts, tags, manuals and accessories included
You must provide your order number or proof of purchase

Return shipping costs

The customer is responsible for paying the return shipping fee for change of mind returns. Original delivery fees are not refundable. We recommend using a tracked shipping service, as we cannot be responsible for items lost or damaged on the way back to us. Large items (such as gaming chairs and desks) must be returned unassembled in their original packaging.

Inspection before refund

All returned items are inspected when they arrive back with us before any refund is approved. If an item is not in its original condition, is missing parts or packaging, or shows signs of use, assembly or damage, we may refuse the return or reduce the refund amount, and the item may be sent back to you at your cost.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or is not what you ordered, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement, repair or full refund (including shipping costs) in line with the Australian Consumer Law. Return shipping fees do not apply to faulty, damaged or incorrect items.

Items that can't be returned

Items that have been used, assembled, damaged or altered after delivery (unless faulty)
Items not in their original packaging
Gift cards
Sale items, unless faulty

How to start a return

Email us at Gmaingvault@pm.me with your order number and the reason for your return. We will reply with return instructions and the return address. Items sent back without first contacting us will not be accepted.

Exchanges

The fastest way to get a different item is to return the original and, once the return is approved, place a new order.

Refunds

Once your return has been received and inspected, we will email you to confirm whether your refund is approved. Approved refunds are made to your original payment method within 5-10 business days. Your bank or card provider may take extra time to process and post the refund.